Unified Communications & AI Contact Center

Telephony, SIP, PBX and unified communications infrastructure with contact-center systems, integrated for AI-enabled operations through AICC.

We build next-generation Customer Experience (CX) centers that blend human empathy with AI efficiency. Our Unified Communications solutions integrate Voice over IP (VoIP), video conferencing, and omnichannel messaging into a single, cohesive platform. With AI-driven sentiment analysis and smart routing, we ensure every customer interaction is handled by the right agent—or virtual assistant—at the right time.

What this service includes

• 24/7 Voice and Chat Agents — Always-on intelligent virtual assistants that handle inquiries across multiple channels at any time of day.
• Voice recognition in Arabic — Specialized speech-to-text engines tuned for Saudi, Egyptian, and Gulf dialects.
• Smart Routing & Automation — Intelligent distribution of calls and messages to the most qualified agent.
• Instant CRM Entry Updates — Real-time synchronization of interaction data into your CRM.

Business outcomes

• Deliver a consistent experience across Phone, WhatsApp, and Web.
• Reduce average handling time (AHT) with AI agent assist.
• Increase first-contact resolution rates.
• Scale support operations without linear headcount growth.

How we deliver it

• CX Audit — Reviewing current customer touchpoints and agent performance metrics.
• Platform Architecture — Designing an omnichannel routing strategy integrating Voice, WhatsApp, and Chat.
• AI Bot Training — Developing conversational flows for common inquiries using NLP.
• Live Deployment — Rolling out the unified desktop for agents and going live with real-time monitoring.

Speak to White Cloud Services about unified communications & ai contact center.